During the global coronavirus (COVID-19) pandemic, you can count on us to maintain the level of service you expect and deserve. That means we continue to remain open and available to service all of your banking needs; however, for your safety and the safety of our associates, we ask that you limit in-person contact with us as we practice social distancing and expand our sanitary measures.
Below is the order in which you should do your banking when possible:
1. Use online banking and mobile app capabilities
Please reference www.standardbankpa.com/mobile to see all of the benefits of our free mobile app* as well as how to get started. From the comfort of your home, you will have 24/7 access to:
2. Use the drive-up or ATM
Tellers can process the same transactions via the drive-up as they can in the office. This is the preferred method for doing in-person business with us during this time. Also a reminder, Standard Bank customers may use Standard Bank and PNC Bank® ATMs surcharge-free**. For more specific transactions, our drive-up tellers can:
3. Appointment only office visits
Currently, our offices continue to remain open for very limited, emergency, in-person traffic. Starting on Wednesday, March 18, 2020, offices will further limit in-office visits to appointment only visits. Please call ahead for appointments so we can have the right personnel available to best serve your needs. Reasons you should come into the office are if you urgently need to:
If you experience hardship
We understand that some of our customers may experience financial hardship as a result of the coronavirus pandemic. One of the benefits of banking with a community bank is our ability to empathize and be flexible with our customers and their unique circumstances. If you find yourself in hardship, please call your local office or our Customer Care Center at 1-866-856-Bank (2265). They will be willing to help and provide you sound advice.
*Third-party carrier rates apply
**PNC Bank is a registered trademark of The PNC Financial Services Group, Inc. PNC Bank, National Association. Member FDIC.