This commitment remains at our core as we navigate the challenges and changes the coronavirus (COVID-19) has presented in our nation. We are actively monitoring recommendations issued by the World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC) and urge you to do the same. As a socially responsible company, we are dedicated to protect and preserve our customers, associates, neighbors, and country, and we will take the necessary steps to help promote public health and security. To that end, our associates are taking extra safety precautions to maintain wellness and the same level of service you expect at Standard Bank. These measures include:
We Continue to Offer 24/7 Access to Your Accounts
Online Banking and Mobile App Banking are reliable and widely-used services that ensure 24/7 remote access to your accounts. Through these services, you remain in complete control of your money, check deposits, bill payments, and debit cards. For safety, security, and convenience reasons, we recommend all of our customers enroll in Online Banking as well as Mobile Banking.
If You Experience Hardship
We understand that some of our customers may experience financial hardship as a result of the coronavirus pandemic and/or the safety precautions being instituted. One of the benefits of banking with a community bank is our ability to empathize and be flexible with our customers and their unique circumstances. If you find yourself in hardship, please call your local personal banker or our Customer Care Center at 1-866-856-Bank (2265). They will be willing to help and provide you sound advice.
Be Vigilant and Keep Your Information Safe
Sadly, fraudsters prey on good-hearted people in times of celebration, distraction, or uncertainty. From Christmas to coronavirus, or tax season to election season, they are always looking to catch you off guard and exploit your personal information. Continue to remain vigilant and keep your personal information safe. A few tips to remember:
We Continue to Serve You
As the global coronavirus (COVID-19) outbreak is causing major disruption across global economies and businesses, you can count on us to maintain the level of service you expect and deserve. Our Crisis Response Team is well prepared to respond should a crisis arise in our area. We are ready to sustain disruptions and have established appropriate backup plans to allow us to return to normal operations while minimizing any possible impact on our customers and associates.
We will continue to stay in touch with our customers as needs arise. Above all, know we appreciate your business and look forward to serving you throughout 2020! Please keep an eye on our website where we will post any additional necessary information.
CEO, Standard Bank