Lost or stolen debit card?
Losing your debit card can be a scary experience, but rest assured, you will NOT be responsible for any fraudulent charges on your card. Simply follow these steps to shut down your lost card and order a new one:
- During weekday business hours, call our local Customer Care Center at 1-866-856-Bank (2265) or for after business hours, call 1-800-236-2442. Our friendly representatives will deactivate your lost or stolen card immediately.
- Next, stop into your local community banking office so they can reissue you a new debit card. You will need to sign an authorization form and choose a new pin number.
- Your new card will come in the mail within 7-10 business days (if you did not choose a new pin, a letter with your new pin number will come in the mail a few days later).14sbpa