Consumer Alerts and Lost Card Information

Consumer Alerts

FDIC Consumer Education

January 26, 2006 – A new FDIC online tool was released to help educate consumers how to better protect their computers and themselves from identity theft, and steps to take if they have been victimized. The presentation: Don’t Be an On-Line Victim: How to Guard Against Internet Thieves and Electronic Scams is on the FDIC’s website. If you are a victim of identity theft please follow the steps provided on www.ftc.gov/idtheft.


ATTENTION ALL STANDARD BANK CUSTOMERS:

Standard Bank values your business and the privacy of your personal and account information. Standard Bank Associates will never request confidential information through e-mail and asks that you report any such requests to the bank immediately. Contact Deposit Operations, Monday thru Friday from 9:00 a.m. to 4:30 p.m. at (412) 856-0352, to verify any requests for confidential information or to report any suspicious e-mails.
Our Security measures include:

  • Requesting ID at the teller window before granting access to your account
  • Asking specific questions during phone transactions
  • Guarding Online Banking transaction including Bill Payment with encryption and passwords, and masking all account numbers from online transmission
  • Limiting the amount of ATM withdrawals
  • Offering zero liability if your Standard Bank CheckCard is used fraudulently
  • Adhering to the requirements of our Privacy Policy

LOSE YOUR DEBIT CARD?

Losing your debit card can be a scary experience, but rest assured, you will NOT be responsible for any fraudulent charges on your card.  Simply follow these steps to shut down your lost card and order a new one:

  1. During weekday business hours, call our local Customer Care Center at 1-866-856-Bank (2265) or for after business hours, call 1-800-236-2442. Our friendly representatives will deactivate your lost or stolen card immediately.
  2. Next, stop into your local community banking office so they can reissue you a new debit card. You will need to sign an authorization form and choose a new pin number.
  3. Your new card will come in the mail within 5-7 business days (if you did not choose a new pin, a letter with your new pin number will come in the mail a few days later).

 

Customer Identification Notice

Important Information About Opening An Account

On September 11, 2001 our lives changed forever. In an effort to protect you and our country, the USA PATRIOT ACT was signed into law. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you: When you open an account , we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see and copy your driver’s license or other identifying documents.

We proudly support all efforts to protect and maintain the security of our customers and our country.

Be alert and pass it on!

Need Assistance?

1-866-856-Bank (2265)
Standard Bank's Customer Care Center is open during regular business hours. Our local representatives are awaiting your call! Need an office phone number? Visit our Locations page.