Small Customer Service Tips that Make a BIG Difference

  We all have customer service stories. Some are good, some are bad. But have you ever really thought about the details that helped you shape your conclusion? Odds are, there were several factors you subconsciously weighed about your “good” or “bad” experience. Good customer service goes well beyond solving problems or completing a transaction. Good customer service means surrounding […]

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TEAMWORK: A Heartfelt Message from the CEO

  I’ve been thinking…. … about teamwork and how critical it is to an organization’s success. The strongest and best companies have a very deep understanding of teamwork; they know how vital it is to their personal success, organizational growth, and customer satisfaction. Let’s say you have a choice– …Play for a championship team ORnever come close to making the […]

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Standard Bank Appoints New CEO

Andrew (Andy) W. Hasley, CPA, MBA, President of Standard Bank, has been appointed by the Standard Financial Corp. Board of Directors to serve as President and CEO of Standard AVB Financial Corp. and Standard Bank effective July 1, 2020, succeeding current CEO, Timothy K. Zimmerman. Mr. Hasley is a seasoned executive with extensive professional experience in the financial institution industry. […]

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Seven Ways to Engage and Empower Employees Over Multiple Locations (and Home Offices!)

“Keeping a high touch with employees fosters the engagement, loyalty, and satisfaction that directly contributes to a healthy company culture and ultimately to the health of a company’s success.”

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Standard Bank Moves Manager to Hometown Scottdale Office

Scottdale, Pa. — Standard Bank welcomes area native, Rachel Morley, as Community Banking Center Manager of Standard Bank’s Scottdale Office located at 100 Pittsburgh Street. Rachel has been with Standard Bank for nine years and is excited to now manage her local Scottdale office.   Rachel has a strong dedication to managing business and family banking relationships and possesses a […]

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Offices to open Monday, June 15

Beginning Monday, June 15, 2020, our offices will be opening their lobbies for in-person transactions and account openings! Office lobbies will be open Monday through Friday, 9:00 a.m. to 4:00 p.m.  Saturday hours and drive-up services will resume normal hours. However, there are a few exceptions. Please confirm your local office’s hours below:   As we welcome you back to […]

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