We all have customer service stories. Some are good, some are bad. But have you ever really thought about the details that helped you shape your conclusion? Odds are, there were several factors you subconsciously weighed about your “good” or “bad” experience. Good customer service goes well beyond solving problems or completing a transaction. Good customer service means surrounding […]

  I’ve been thinking…. … about teamwork and how critical it is to an organization’s success. The strongest and best companies have a very deep understanding of teamwork; they know how vital it is to their personal success, organizational growth, and customer satisfaction. Let’s say you have a choice– …Play for a championship team ORnever come close to making the […]

Andrew (Andy) W. Hasley, CPA, MBA, President of Standard Bank, has been appointed by the Standard Financial Corp. Board of Directors to serve as President and CEO of Standard AVB Financial Corp. and Standard Bank effective July 1, 2020, succeeding current CEO, Timothy K. Zimmerman. Mr. Hasley is a seasoned executive with extensive professional experience in the financial institution industry. […]

“Keeping a high touch with employees fosters the engagement, loyalty, and satisfaction that directly contributes to a healthy company culture and ultimately to the health of a company’s success.”

Scottdale, Pa. — Standard Bank welcomes area native, Rachel Morley, as Community Banking Center Manager of Standard Bank’s Scottdale Office located at 100 Pittsburgh Street. Rachel has been with Standard Bank for nine years and is excited to now manage her local Scottdale office.   Rachel has a strong dedication to managing business and family banking relationships and possesses a […]