How often does account fraud really happen? Fraud can happen anywhere with any business; however, small businesses, can be especially vulnerable. This is because they usually lack the resources to implement internal controls, IT security, or properly segregate duties amongst limited staff. Historically, periods of economic misfortune or uncertainty drive higher rates of fraud as people may become desperate for […]

  We all have customer service stories. Some are good, some are bad. But have you ever really thought about the details that helped you shape your conclusion? Odds are, there were several factors you subconsciously weighed about your “good” or “bad” experience. Good customer service goes well beyond solving problems or completing a transaction. Good customer service means surrounding […]

  I’ve been thinking…. … about teamwork and how critical it is to an organization’s success. The strongest and best companies have a very deep understanding of teamwork; they know how vital it is to their personal success, organizational growth, and customer satisfaction. Let’s say you have a choice– …Play for a championship team ORnever come close to making the […]